The Importance of an
MULTICHANNEL Insight Generator
Organizations are or should be concerned about retaining their customers and to build a long-lasting relationship with them. It’s through this singular customer focus that companies will better protect themselves against customer defections.
The knowledge and the information help to build and sustain customer relationships. A key goal is to implement this feedback strategy across all organization — from R&D to human resources management.
QUIZSUITE is the first multichannel solution that helps your organization to adapt to your customer. Whether through email, web, phone, SMS, IVR, point of sale or social media, customer touch points provide opportunities for companies to keep customers engaged through a personalized, consistently good interaction.
Using QUIZSUITE web services, managers can receive an e-mail, SMS or other notification informing that a customer is unhappy.
This provides the opportunity for companies to act immediately and to recover customers, turn a bad experience in a good one and to increase them loyalty.
With a cloud solution you don’t need to spend time doing software integration, customization or installation of the software.[+] more
With a cloud solution you don’t need to spend time doing software integration, customization or installation of the software. You don’t need to use IT resources, you just need an Internet access and you start using the solution trough your browser. Plus, you are always using the latest software version with no fees charged.
Transform a survey reply into an interaction.[+] more
Transform a survey reply into an interaction. QUIZSUITE can put the respondent to speak with someone from your team (phone) or to receive certain information in accordance with the response (email and / or SMS).
Managers can receive an e-mail, SMS or other notification informing that a customer is dissatisfied.[+] more
Managers can receive an e-mail, SMS or other notification informing that a customer is dissatisfied. This provides the opportunity for companies to act immediately and to recover customers, turn a bad experience in a good one and increase them loyalty.
You can personalize your interaction choosing the right channel for your customer or a combination of them: Face2Face, Phone, SMS, IVR, e-Mail anonymous, e-Mail personalized Web and / or Social Media.[+] more
You can personalize your interaction choosing the right channel for your customer or a combination of them: Face2Face, Phone, SMS, IVR, e-Mail anonymous, e-Mail personalized Web and / or Social Media. You can have a single survey in multiple channels but monitoring and analyzing consolidate data. In addition, with this wide range of channel options, you can make an intelligent management of your budget, covering your sample, by starting with channels that do not involve any cost and go forward including others channels that assistance is required.
REAL TIME MONITORING
Monitoring enables you to know how your initiative is developing.[+] more
REAL TIME MONITORING
Monitoring enables you to know how your initiative is developing. If you are seeing and following the results of your initiative in real time, you can take an action immediately, changing your survey or anticipate decisions.
We live in a global world, so you can interact with your customer in his mother tongue. For the time being, our solution supports 130 languages and the system is in four languages: English, Spanish, French, German and Portuguese.[+] more
We live in a global world, so you can interact with your customer in his mother tongue. For the time being, our solution supports 130 languages and the system is in four languages: English, Spanish, French, German and Portuguese.
Different charts according to the different matrices used on your survey, simple statics and data mining help you to analyze your initiative in a fast and immediately way.[+] more
Different charts according to the different matrices used on your survey, simple statics and data mining help you to analyze your initiative in a fast and immediately way.
Build a history of feedback on a customer scale, and a timeline of how the customer relationship evolved.[+] more
Build a history of feedback on a customer scale, and a timeline of how the customer relationship evolved. We can integrate our solution with your CRM, like Salesforce.com, Siebel or MS Dynamics CRM.
Be notified immediately when someone answers in a particular way to your questions in your survey.[+] more
Be notified immediately when someone answers in a particular way to your questions in your survey.
You can publish branded surveys, so you can personalize the surveys to your company, product, service or campaign.[+] more
You can publish branded surveys, so you can personalize the surveys to your company, product, service or campaign. This transmits a message and credibility.
If you want to published the exactly survey more than once, you can do it by waves.[+] more
If you want to published the exactly survey more than once, you can do it by waves. Therefore, you can analyze the results by wave or by survey.
You don’t need specific skills to use the solution.[+] more
You don’t need specific skills to use the solution. The menus are intuitive and all the solution is user friendly.
Customer Experience Management
In today’s competitive market, customer satisfaction and retention offer increased profitability.
However, achieving this goal requires some effort to know the customer needs, attitudes and beliefs about the company, its products and services.
An insight generator like QUIZSUITE allows you to know your target better and to transform a survey in an interaction. In addition to the information collected, this experience will be highly valued by the respondent and it may be building a strong relationship with him.
|Branded surveys||Personalize your survey with colors, fonts and images or logos|
|Multiple question types||Basic and advanced questions types: autocomplete, button, calendar, checklist, combobox, image group and list, postal code, preferential voting, radio group, slider, slider matrix, text area and box, time, voting, voting matrix, voting side by side, etc.|
|Validation Options||Allows you to define if the answer to a question must be validated according to what is set when the survey is designed. For example, validate if the answer is an email address, a tax number, a bank account number, a postal code, a phone number, etc.|
|Multilanguage surveys||A single survey could be published in multiple languages (supported in 130 languages) but all the answers will be captured in same database|
|Questions Library||Create a library with questions that you can use in all your surveys|
|Global Lists||Lists that can be used on any survey (like jobs list, stores list or products list)|
|Computed Metrics||Metrics calculated from diferent sources (database fields, input fields or answers fields)|
|Random Groups||Create question groups that can be presented randomly (for example show four of ten questions randomly)|
|Routing Flow||You can see the all possible flows of your survey|
|Page Preview||When you are editing a page you can preview it|
|Survey Preview||When you finish developing the survey and before publishing it you can preview it in order to validate it|
|Skip logic||Can be used to send respondents to certain pages based on their answers or on information contained in database|
|Inherited values||Allows you to display an answer from a previous question on a later page. For example, a previous answer could be displayed in a question or as a new answer choice.|
|Pre-Populate||Allows you to automatically fill some fields with data that you have in your business database (i.e. name, age, email, etc.)|
|Redirect to Landing Pages||After completing the survey the respondent could be redirected to a landing page|
|Videos and Images||You will be able to embed videos and images in a page in order to make your surveys more comprehensive and descriptive|
|Share of Surveys||You can share surveys between users of the same group|
|Resume the Survey||It's possible to resume a survey that has begun to be filled, i.e., returning to a survey that was not finished, the respondent will have the ability to continue to respond or return to the beginning of it|
|Webservice Integration||Execute webservices from QUIZSUITE interface|
|Send eMail Action||Based on specific conditions send an email to your customer or your company|
|Send SMS Action||Based on specific conditions send a SMS to your customer or your company|
|Click-to-call Action||Based on specific conditions active a click-to-call window to perform the possibility of your customer talk with someone of your company|
|Import .wav files for IVR Surveys||Use .wav files to support voice prompts of your IVR Survey|
|Count SMS Characters||Control how many short messages you will send when defining the message text|
|Multichannel||Personalize choosing the right channel or a combination of them: Face2Face, Phone, SMS, IVR, e-Mail anonymous, e-Mail personalized and Web|
|Multiwave Surveys||The exactly survey published in different waves|
|Secure Links||Use SSL to secure your data collection|
|Branded Link||Incorporate your domain|
|Mobile Optimized Surveys||Surveys automatically reformat to create a good mobile experience|
|Offline Surveys||Download your surveys to a tablet to be taken without an internet connection|
|Email notifications||Receive an email notifying you that a survey is close to the expiration date or the goal of responses are near to be achieved|
|Quota Management||Define and control quota criterias and respective goals|
|Deadline Management||You will be able to specify a date and time in the future when the survey will start, as well as a date and time when the survey will be automatically closed|
|Reminder Emails||You’ll be able to send an email to remind only those who have not completed the survey|
|QR Code||You can generate a QR Code to your survey (Internet Channel)|
|Survey routing between channels||You can choose to forward a survey to a different survey on a different channel. For example, if you publish a survey on SMS or IVR channel you can set that after completing this survey will be forwarded to another one that will be executed by email|
|Contact Expiration||Customize a specific expiration date by customer|
|Database List View||See all your uploaded customers and their state|
|Publish additional records||You can publish new customers whenever you want|
|Real Time Monitoring||Analyze your survey results up-to-the-minute. You can take an action immediately, change your survey or anticipate decisions|
|Filtered Reporting||Sort and narrow results with useful filters|
|Personalized Dashboard||You can customize your results view. It allows a quick access to results that are more important and allows thus a stricter monitoring of actions|
|Summary Report||A general state view of all surveys|
|Exports||Export survey results to Excel or CSV format files|
|Different Charts||Different charts according to the different objects|
|HTML email support||Use sexy email formats to guarantee more answers|
|Survey Forward||Migrate automaticaly contacts between surveys (for example get a simple response via SMS and get more detailed information by email)|
|Face2Face Interface Customization||Use your brand on Face2Face interface|
|Incoming or Outcoming DDI Definition||Users can choose specific DDIs for IVR surveys and define the IVR direction (out or inbound)|
|Voice Message for Outbound IVRs||Landing messages for someone who reply to ivr calls|
|Schedule of SMS Sending||Define the best time slot to send SMS|
|Answers Time Distribution Chart||Distribution by hour, day of week, day of month and month|
|Statistics of Pages||Average time spent per page, abandon rate by page and page hits|
|Success and Decline Distribution||A chart with the distribution of interactions closed successfully or declined|
|Answers List||A list with complete data of all answers|
|Price||1 100€||Ask for Price||Ask for Price|
|SMS||×||0,045 €||0,045 €|
billing to the second
(after the first minute)
billing to the second
(after the first minute)
|Number of Users||6||6||12|
|Number of Surveys||Unlimited||Unlimited||Unlimited|
|Number of Answers||25 000||25 000||Unlimited|
|Questions per Survey||Unlimited||Unlimited||Unlimited|
|Channels||Personalized email, Anonymous email and Internet||Personalized email, Anonymous email, Internet, SMS, IVR, Face to Face and Assisted Call||Personalized email, Anonymous email, Internet, SMS, IVR, Face to Face and Assisted Call|
|Support||Phone and Email||Phone and Email|