Insight Generator.
HELPS ORGANIZATIONS
...doing the right job... RIGHT!
INCREASE LOYALTY
AND RETAIN CUSTOMERS
IMPROVE
EFFICIENCY
INCREASE SALES
THROUGH NEW CUSTOMERS
- Market Research
- Cross and up-selling activities
- Customer satisfaction
- Product and service satisfaction
- Social media evaluation
- Campaign evaluation
- Website evaluation
- Segmentation
- Database actualization
- Career training and development
- Attendance evaluation
- Customer support evaluation
- Benefits satisfaction
- Lead generation
- New customer evaluation
- Student feedback
- Customer service satisfaction
- Event evaluation
- Service cancelation follow-up
- Employee opinion
- Organizational culture
- Lost prospect review
The Importance of an
MULTICHANNEL Insight Generator
Organizations are or should be concerned about retaining their customers and to build a long-lasting relationship with them. It’s through this singular customer focus that companies will better protect themselves against customer defections.
The knowledge and the information help to build and sustain customer relationships. A key goal is to implement this feedback strategy across all organization — from R&D to human resources management.
QUIZSUITE is the first multichannel solution that helps your organization to adapt to your customer. Whether through email, web, phone, SMS, IVR, point of sale or social media, customer touch points provide opportunities for companies to keep customers engaged through a personalized, consistently good interaction.
Using QUIZSUITE web services, managers can receive an e-mail, SMS or other notification informing that a customer is unhappy.
This provides the opportunity for companies to act immediately and to recover customers, turn a bad experience in a good one and to increase them loyalty.
Business Benefits
|
|
Customer Experience Management
with QUIZSUITE
In today’s competitive market, customer satisfaction and retention offer increased profitability.
However, achieving this goal requires some effort to know the customer needs, attitudes and beliefs about the company, its products and services.
An insight generator like QUIZSUITE allows you to know your target better and to transform a survey in an interaction. In addition to the information collected, this experience will be highly valued by the respondent and it may be building a strong relationship with him.
Explore
Features
Plans
| WEB ANNUAL SUBSCRIPTION | GOLD ANNUAL SUBSCRIPTION | PLATINUM ANNUAL SUBSCRIPTION | |
|---|---|---|---|
| Price | 1 100€ | Ask for Price | Ask for Price |
| SMS | × | 0,045 € | 0,045 € |
| IVR Outbound | × | 0,06€/min billing to the second (after the first minute) |
0,06€/min billing to the second (after the first minute) |
| Number of Users | 6 | 6 | 12 |
| Number of Surveys | Unlimited | Unlimited | Unlimited |
| Number of Answers | 25 000 | 25 000 | Unlimited |
| Questions per Survey | Unlimited | Unlimited | Unlimited |
| Channels | Personalized email, Anonymous email and Internet | Personalized email, Anonymous email, Internet, SMS, IVR, Face to Face and Assisted Call | Personalized email, Anonymous email, Internet, SMS, IVR, Face to Face and Assisted Call |
| Support | Phone and Email | Phone and Email |
